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Our Terms and Conditions

These terms form the agreement between you and Prestige Casino, operated by Prestige Gaming Ltd (Malta) under licence MGA/B2C/147/2000 since 2000. By registering on our platform you accept every clause set out below.

What Accepting These Terms Means

When you create an account on prestige-casino.me.uk, tick the confirmation box or place your first wager, you enter a binding agreement with us. The agreement takes effect from the moment your registration is completed and remains in force for as long as your account stays open.

  • 1. These terms apply together with our Privacy Policy and any bonus terms you accept.
  • 2. If you do not agree with any clause, you must not register or continue playing.
  • 3. A printed or saved copy of these terms is valid evidence of the agreement.
  • 4. Our general terms prevail over any conflicting promotional wording unless the promotion states otherwise.

Who May Register With Us

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, and you must be resident in a jurisdiction where online gambling is lawful. We require one account per person, per household, per payment method and per IP address.

  • 1. Players located in the United States, Netherlands, Belgium, Italy, Spain, Turkey, Israel or Iran may not hold an account.
  • 2. Players in France are subject to game restrictions under local law.
  • 3. You must supply accurate personal details and keep them up to date.
  • 4. We verify your identity (KYC) with a valid ID, proof of address and payment method verification, normally processed within 24-48 hours.
  • 5. We may suspend an account until verification is completed.

Deposits, Withdrawals and Verification

You may deposit and withdraw using Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, PayPal, Skrill, Neteller and Bank Transfer, in GBP, EUR, USD or SEK. Crypto is not supported. We apply no fees of our own.

  • 1. Minimum deposit is 10 in your account currency; minimum withdrawal is 20.
  • 2. Withdrawals are capped at 4,500 GBP per week and are processed within 24-48 hours after verification.
  • 3. Withdrawals are first returned to the deposit method where possible.
  • 4. Before your first withdrawal we complete KYC verification; delays in supplying documents delay payment.
  • 5. An account with no login or transaction for 12 months is treated as dormant, and we may apply an administrative charge and close it after notice.

Bonus Rules You Should Know

Bonuses, including welcome offers, reloads, cashback and tournament prizes, carry their own terms which you accept when opting in. Wagering requirements, eligible games and expiry dates are stated with each promotion.

  • 1. Bonus funds must be wagered the stated number of times before winnings can be withdrawn.
  • 2. While a bonus is active, do not place single bets above the maximum stated in the promotion terms.
  • 3. Some games are excluded or contribute at a reduced rate towards wagering.
  • 4. Bonuses expire after the validity period stated in the offer.
  • 5. We may cancel bonuses and withhold winnings where promotional rules have been breached.

Conduct We Do Not Permit

Where we identify prohibited conduct, we may void bets, confiscate balances, close accounts and report the matter to the relevant authorities.

  • 1. Fraud, dishonest play or providing false information during registration or KYC.
  • 2. Chargebacks or reversing deposits through your payment provider.
  • 3. Holding multiple accounts to exploit bonuses or disguise identity.
  • 4. Collusion, chip dumping or any coordinated play against other players.
  • 5. Use of bots, automated software or tools that interfere with normal game operation.
  • 6. Using a VPN, proxy or similar technology to access the platform from a restricted jurisdiction.

Setting Limits and Self-Exclusion

Gambling should stay within your means, and we give you tools to keep it that way. You may set deposit limits, loss limits, session reminders and reality checks at any time from your account settings or by contacting support.

  • 1. You may self-exclude for a fixed period or permanently via your account or through GAMSTOP, which covers all UK-licensed operators.
  • 2. Reductions to limits take effect immediately; increases take effect only after a cooling-off period.
  • 3. We provide links to GamCare and BeGambleAware for free, confidential advice.
  • 4. Where we notice signs of gambling-related harm, we may contact you and apply protective measures, including temporary suspension of your account.

Closing Your Account and Complaining

You may close your account at any time by contacting our support team, available 24/7 via live chat or at [email protected]. We will settle any outstanding balance before closure, subject to verification and weekly withdrawal limits.

  • 1. Complaints are first handled by our support team, who aim to respond promptly.
  • 2. If you are not satisfied, you may escalate the matter to our management for review.
  • 3. Unresolved disputes may be referred to the Malta Gaming Authority under licence MGA/B2C/147/2000.
  • 4. These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction save where mandatory local consumer law applies.

How We Update These Terms

We may amend these terms from time to time to reflect legal, regulatory or operational changes. The current version is always published on this page with its effective date.

  • 1. Material changes are notified to you by email or by a notice shown when you next log in.
  • 2. Changes take effect 14 days after notification unless a shorter period is required by law.
  • 3. Continued use of the platform after the effective date means you accept the amended terms.
  • 4. If you object to a change, you may close your account before the effective date without penalty.

Frequently Asked Questions

How old do I have to be to play at Prestige Casino?

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher.

How long does KYC verification take?

We verify your ID, proof of address and payment method, and we complete the process within 24-48 hours in most cases.

Can I have more than one account?

No. We allow one account per person, household, payment method and IP address.

How will I know if the terms change?

We notify you of material changes by email or an on-site notice before they take effect, and you may close your account if you disagree.

How do I self-exclude?

You can self-exclude from your account settings or register with GAMSTOP for UK-wide exclusion. Our support team can help you 24/7.