AML and Verification at Prestige Casino
We hold licence MGA/B2C/147/2000 from the Malta Gaming Authority, and with that licence comes a set of legal duties we take seriously. This page explains exactly what we verify, when we verify it, and what happens if a check is not completed.
Our AML Policy
As an MGA-licensed operator owned by Prestige Gaming Ltd (Malta), we comply fully with the Prevention of Money Laundering and Funding of Terrorism Regulations and the MGA's Anti-Money Laundering and Countering the Funding of Terrorism Directive. Our Money Laundering Reporting Officer (MLRO) owns this policy, reviews it annually and reports directly to senior management.
These rules are not paperwork to us. They protect you as much as they protect our platform: verified accounts cannot be hijacked as easily, withdrawals go to the right person, and criminal funds have no route through our games.
When We Verify You
Verification stages
We verify identity at three defined points, and earlier where risk indicators require it.
- At registration: your name, date of birth and address are screened against sanction lists and politically exposed person (PEP) databases.
- At first withdrawal: full identity verification must be complete before funds leave your account.
- At cumulative deposits of 2,000 EUR or equivalent: enhanced due diligence applies, including source-of-funds review where warranted.
Documents we accept
Every document must be valid, legible and show all four corners. We accept:
- Photo ID: passport, driving licence or national identity card.
- Proof of address: utility bill, bank statement or council tax bill issued within the last three months.
- Payment method verification: a photo of the card (middle digits covered) or a screenshot of your e-wallet or bank account showing your name.
How Verification Works
Verification is done through the secure cashier area of your account. Follow these steps:
- 1. Upload clear photos or PDFs of the required documents.
- 2. Our compliance team reviews them within 24 to 48 hours, the same window as our standard withdrawal processing.
- 3. You receive an email confirming approval or, if something is unclear, a request for a replacement document.
- 4. Once approved, your account is marked fully verified and no further checks are needed unless your circumstances change.
How your documents are protected
Documents are stored on encrypted servers in the EU, accessible only to our compliance team on a need-to-know basis. We never share them with game providers or third-party marketers, and we delete them in line with the retention schedule described below.
When We Ask for Source of Funds
If your deposits are inconsistent with the profile you gave us at registration, or if you trigger enhanced due diligence thresholds, we may ask where the money came from. This is not an accusation; it is a legal obligation under our MGA licence.
Typical evidence includes three months of payslips, a tax return, a pension statement, a dividend letter or a bank statement showing regular income. Large wins from another licensed operator also qualify, evidenced by a withdrawal statement.
Until we receive adequate evidence, deposits above the threshold and pending withdrawals may be held. We tell you exactly what we need and why, and you can contact our compliance team at [email protected] at any stage.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes automated screening. The system flags unusual patterns, rapid deposit-withdrawal cycling, third-party payments and structuring, where a larger amount is split into smaller ones to avoid thresholds.
- Withdrawals return to the same method used for the deposit wherever technically possible; this is the same-method rule required by our licence.
- Minimum withdrawal: 20 GBP. Maximum withdrawal: 4,500 GBP per week.
- Processing time: 24 to 48 hours after verification, with no fees charged by us.
- We accept deposits from Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, PayPal, Skrill, Neteller and Bank Transfer, in GBP, EUR, USD or SEK.
If Verification Fails
When documents are missing, expired or inconsistent with your registration details, we restrict the account in stages. You always receive written notice with the reason and a deadline to respond.
Stage one: deposits are suspended while withdrawals already requested remain protected. Stage two: if 30 days pass without an adequate response, the account is frozen and we may close it under the licence conditions, returning any balance to a verified payment method in your name.
Deliberate identity fraud, use of another person's payment method or attempts to structure transactions result in immediate account closure, forfeiture of winnings under our terms, and a report to the MGA and, where required, the National Crime Agency. We do not offer appeal-free decisions: you may contest any outcome by writing to our MLRO.
How Long We Keep Records
We retain verification documents and transaction records for five years after the closure of your account or the end of the business relationship, whichever is later. This retention period is set by Maltese AML law, not by our discretion.
You may request deletion of your data earlier under GDPR, but we must keep the minimum records the law requires. Our Data Protection Officer handles every such request within one month, and we confirm the outcome in writing.
Frequently Asked Questions
Do I have to verify my account before I can deposit?
No. You can register, deposit and play with basic checks, but full verification is required before your first withdrawal or once cumulative deposits reach the enhanced due diligence threshold.
Why was my withdrawal returned to a different method than I used?
It was not. Under our same-method rule, funds return to the deposit method wherever possible. If that method cannot receive payments, such as Paysafecard, we send the withdrawal to a verified bank account or e-wallet in your name.
What happens if my ID has expired?
We ask you to upload a current document. Your account stays open for play, but withdrawals are held until the new ID is approved, normally within 24 to 48 hours.
Can I use my partner's card or e-wallet to deposit?
No. All payment methods must be in your own name. Third-party payments are returned to the sender and may trigger a compliance review of your account.
Who can I contact about a verification problem?
Write to [email protected], which is monitored 24/7, and ask for the compliance team or the MLRO. We respond to every verification query in writing.