Responsible Gaming at Prestige Casino
Gambling should stay what it was meant to be: a paid form of entertainment with a budget you choose in advance. This page sets out, plainly and without judgement, every tool we offer to keep your play under your control, and where to turn if it stops feeling that way.
Our Commitment to Your Wellbeing
We hold a licence from the Malta Gaming Authority (MGA/B2C/147/2000) and have operated since 2000, which means player protection is not a marketing line for us but a licence condition and a daily practice. Our dedicated responsible-gaming team monitors play patterns for early signs of harm and reaches out privately where indicators suggest it may help.
You never have to explain yourself to use any of the tools below. Setting a limit takes under a minute in your account settings, and asking for a pause is always honoured immediately and without questions.
Warning Signs to Watch For
Questions worth asking honestly
Problem gambling rarely announces itself. It tends to arrive as a series of small, easy-to-rationalise decisions. If several of the signs below feel familiar, that is a signal to act now rather than later, and acting early is always easier.
- Chasing losses: returning straight after a losing session specifically to win the money back.
- Playing longer than you planned, or abandoning time limits you set for yourself.
- Hiding your play from family, friends or yourself, including unexplained bank activity.
- Borrowing money, using credit or dipping into essential household funds to gamble.
- Gambling to escape stress, anxiety, low mood or boredom rather than for entertainment.
- Feeling irritable, restless or preoccupied when you are not playing.
- Chasing bonuses or deposits you cannot comfortably afford in order to keep playing.
- Repeated unsuccessful attempts to cut down or stop on your own.
Tools You Can Set Today
Available in your account settings, 24/7
Every tool below is free, instant and reversible only where stated. You can combine them, for example a daily deposit cap alongside a weekly loss limit.
- Daily, weekly and monthly deposit limits: cap how much money enters your account, effective immediately when lowered.
- Loss limits: set the maximum you are prepared to lose over a chosen period; we block further play once reached.
- Wagering limits: restrict the total amount you can stake, regardless of outcome.
- Session timeouts: take a short break of 24 hours to 30 days with one click from the Responsible Gaming tab.
- Reality checks: on-screen reminders at intervals you choose (from 15 minutes) showing time played and net result for the session.
- Cooling-off periods: pause your account for a set window; balances are held safely and returned on reactivation.
- Self-exclusion: the strictest option, covering your account permanently or for a fixed term, synchronised with GAMSTOP.
Self Exclusion, Step by Step
Durations we support
We support five exclusion terms: 24 hours, 7 days, 30 days, 6 months and permanent. Choose the term in the Responsible Gaming section of your account or ask our support team to apply it for you; it takes effect immediately.
| Term | Balance | Open bets | Reactivation |
|---|---|---|---|
| 24 hours to 30 days | Held securely; withdrawable after the period ends | Settled normally; winnings credited to your balance | Automatic at expiry |
| 6 months | Held securely for the full term | Settled normally; winnings credited | Automatic at expiry |
| Permanent | Returned to your verified payment method within 24-48 hours | Settled normally before payout | Not reactivated |
What happens next
During any exclusion you will not receive marketing communications from us, and attempts to open a new account will be declined and flagged to our compliance team. Reactivating a fixed-term account requires you to log in after expiry and confirm the decision in writing, followed by a 24-hour reflection period before play resumes. For permanent exclusions we also recommend registering with GAMSTOP, which blocks you across all UK-licensed operators simultaneously.
Keeping Minors Out
Strict 18+ policy
Our platform is strictly for players aged 18 and over. As part of KYC we verify your identity, age, address and payment method before your first withdrawal, and accounts we cannot verify are closed with balances returned to their source.
Because age checks at the door are not enough on their own, we encourage parents and carers to use filtering software such as Net Nanny, GamBlock or the parental controls built into iOS and Android to block gambling sites on shared devices. Never leave a logged-in session unattended, and keep payment details out of children's reach.
Free Help Outside Prestige Casino
Our tools manage the account; the organisations below support the person. Each one is free, confidential and independent of us.
| Organisation | Phone | Website |
|---|---|---|
| GamCare (UK national helpline) | 0808 8020 133 | gamcare.org.uk |
| BeGambleAware | 0808 8020 133 (24/7) | begambleaware.org |
| GAMSTOP (self-exclusion registration) | gamstop.co.uk online | gamstop.co.uk |
| Gamblers Anonymous UK | 0330 1740 446 | gamblersanonymous.org.uk |
Talk to Our Support Team
Our live chat runs 24/7, and any agent can apply limits, timeouts or exclusions for you on the spot; simply say you want to speak about responsible gaming and you will be routed to a trained specialist. You can also email [email protected] with the subject line "Responsible Gaming" and we will respond within 24 hours.
Whatever you decide, your choice stays between us. No conversation about limits or exclusion affects your standing with Prestige Casino, and asking for help is the strongest move a player can make.
Frequently Asked Questions
How quickly do deposit limits take effect?
Lowering a deposit limit applies immediately. Increasing or removing one takes 24 hours to come into force, giving you a built-in cooling-off window to reconsider.
Can I reverse a self-exclusion?
Fixed-term exclusions of 30 days or less cannot be reversed early. For six-month exclusions you must confirm reactivation in writing after the term ends, followed by a 24-hour reflection period. Permanent exclusions are final.
What is GAMSTOP and do I need it?
GAMSTOP is the free national self-exclusion register that blocks you from all UK-licensed gambling sites at once. It is not required to exclude with us, but we recommend it if you want broader protection.
Will I still receive bonuses and offers while excluded?
No. All marketing communications stop the moment an exclusion or cooling-off begins, and they only resume if your account is reactivated.
Can someone else ask for a limit on my account?
Limits must be requested by the account holder, but family members can contact our support team for guidance and, in cases of concern, we can direct you to GamCare for specialist family support.